Superstructure post-inspections further improve customer experience 26.11.2021 News Big changes happened at Alucar at the beginning of 2021. Markus Påhls started in a brand new warranty adviser position, and Alucar began offering post-inspections for superstructures made in Maxmo. The goal is to extend the cars’ lifespans and provide great customer service even after the car has been delivered. Alucar is a pioneer in providing a superior customer experience even after the truck is delivered. The new post-inspection service for superstructures first started at the beginning of 2021. “We offer a post-inspection for all the superstructures installed in Maxmo. The inspection should be done about three months after the truck has been put on the road,” says Markus Påhls, Alucar’s warranty adviser. The post-inspection includes a close review of the superstructures’ condition to make sure that they are secure and everything works like it should. At the same time, the goal is to extend the truck’s lifespan. A warranty adviser improves customer service Påhls has worked at Alucar for 7 years, and at the beginning of 2021 he became Alucar’s first warranty adviser. He helps both customers and suppliers in all warranty related matters and also offers technical support. “This is a brand new position at Alucar, and it enables faster warranty handling and customer service. A warranty adviser investigates the root cause of a problem that might occur, for example, during the post-inspection. We also learn to improve our products when possible flaws are found and fixed, states Påhls. The post-inspections benefit both the customer and the company Customer satisfaction is of great importance to Alucar. By offering post-inspections Alucar can further improve customer service and make it more comprehensive. “Thanks to the spare part sales and our new post-inspection service, we can help customers even after the truck has been delivered. We also call the customer a few months after the inspection to ask how everything has been working,” says Påhls. In addition to maintaining customer satisfaction and relationships, the post-inspections help with warranty handling. “At Alucar, the superstructures’ are tailored according to the customer’s wishes. By offering post-inspections we can ensure the functionality of these individual solutions. If any repairs are needed, they can be taken care of during the inspection. This makes warranty handling easier,” Påhls points out. The post-inspections have an important role in product development as well. “If we find something to improve during the inspection, it may generate good ideas for product development. At the same time, we can prevent the same problems from occurring again. In this way, we can offer even better service for our customers in the future,” says Påhls.
17.08.2022 News Alucar opens a new workshop in Northern Finland Alucar will reach a significant milestone this autumn, when the company’s northernmost workshop opens its doors in Rovaniemi, Finland. It brings Alucar’s installation and maintenance services closer to the timber transport companies on and near the Arctic Circle.Alucar opens a new workshop in Northern Finland
25.02.2022 Customer stories When a passion for timber transport runs in the family Kuljetus Laurikkala is a family business that has transported wood for four generations. The current entrepreneur, Olli-Matti, visited Alucar together with his father in 1996 to pick up his first timber truck. In the autumn of 2021, it was his turn to make the same trip with his own son Niko. The family business, trucks, Alucar and the whole industry has changed a lot during this time, but the shine of your first own truck never dims.When a passion for timber transport runs in the family
19.01.2022 Customer stories Customer service that goes above and beyond Alucar’s salesperson Thomas Partanen lives and breathes customer projects. He is tirelessly looking for new solutions to make the timber trucks perfect for their owners. And the best part is that he loves his job. The most recent big project was a MAN truck that was delivered to Sweden. This timber truck included multiple special solutions from a front protection to a motif painting. Even if Alucar did not have something at hand, it did not slow Thomas down.Customer service that goes above and beyond